General Information

Internet shop ticketing.etnoland.com is operated by:
Dalmati d.o.o. (hereinafter referred to as the Event Organizer)
Address: Postolarska 6, 22320 Drniš
OIB: 24931977864
MB: 01786105
E-mail: info@dalmati.com
Technical support for the platform is provided by Kupuj Online d.o.o., which ensures secure ticket sales through the ticketing.etnoland.com platform.
Sensitive data is transmitted via a secure SSL connection (256-bit encryption), enabling safe and uninterrupted purchases. The Event Organizer uses the collected data exclusively for issuing invoices, verifying data in the event of ticket cancellation, and for other purposes prescribed by law. More information is available in the Privacy Policy.
The buyer is bound by the general terms and conditions valid at the time of purchase. Before confirming the order, the user confirms that they are familiar with the Terms of Use. The Event Organizer reserves the right to modify the Terms of Use, whereby the version valid at the time of purchase shall apply.
The court in Šibenik has jurisdiction for dispute resolution.

Access to Information Before Purchase

Before the buyer becomes bound by a ticket purchase agreement, the Event Organizer undertakes to provide the following information:

  • Information about the Event Organizer (company name, address, contact details)

  • Final ticket price (including VAT)

  • Information about any additional costs

  • Terms of payment and ticket delivery

  • Information on the complaint submission procedure

  • Conditions and deadlines for exercising the right of withdrawal from the contract

  • Dispute resolution procedure, including the possibility of out-of-court settlement through competent institutions

Payment Methods

Available payment methods include:

  • Debit/credit cards: Visa, Mastercard, Maestro

When making an online payment, it is necessary to enter the card number, expiration date, and CVV code, and for cards that require it, the 3D Secure code as well.

Card payments are processed through the bank’s secure page, and the Event Organizer does not have access to card details.

Note: Prepaid cards without support for 3D Secure verification are not accepted as a valid payment method.

Ticket Delivery

Tickets

After the purchase is completed, tickets are delivered in electronic form via e-mail. Each ticket contains a unique QR code, which can be used for entry to the museum.

Tickets can be:

  • Printed on paper
  • Stored on a mobile device for scanning at the entrance

Tickets must not be copied, altered, or misused. The first validly scanned ticket is considered used, and all subsequent copies of the same code will automatically be invalid.

Errors during purchase

In the event of technical issues during the purchase process, it is recommended to check the order status in the "My Account" section before attempting the purchase again. If the transaction is not recorded, the purchase has not been completed.

To resolve the issue, please contact customer support with the following information:

  • Date and time of purchase
  • Name of the event or product
  • Number of tickets or items
  • Email address used
  • Payment method used
  • Description of the issue

The Organizer is not responsible for any consequences if the buyer does not provide the necessary information for verification.

Complaints and Refunds

Tickets

The buyer does not have the right to unilaterally terminate the contract and request a refund in accordance with Article 86 of the Consumer Protection Act, as these are leisure-related services provided for a specific date.

A refund for tickets is possible only in the following cases:

  • Event cancellation or closure of Etnoland
  • Change in Etnoland's opening hours that prevents the buyer from using the ticket on the planned date
  • Significant change in the program or exhibition

Purchased tickets on the webshop can be canceled within 6 hours of purchase if the visit is not within 24 hours.

The buyer may request a refund no later than one hour before the reserved (purchased) date, provided the ticket has not been used. Refunds will be processed via the same payment method used for the purchase.

Additional costs related to visiting Etnoland (e.g., travel expenses, accommodation) are not refundable.

Statement on the Protection, Collection, and Use of Personal Data

Etnoland undertakes to protect the personal data of buyers by collecting only the necessary, basic information about customers/users required to fulfill our obligations; informing buyers about how the collected data will be used; regularly providing buyers with the option to choose how their data is used, including the option to decide whether their name should be removed from lists used for marketing campaigns. All user data is strictly protected and accessible only to employees who need the information to perform their duties. All Etnoland employees and business partners are responsible for complying with privacy protection principles.

Personal Data Protection

Personal data is processed in accordance with the Privacy Policy. The Organizer uses advanced security measures to protect data, including SSL encryption and security protocols.

The data we collect includes:

  • Full name
  • Contact information (email, phone)
  • Purchase history
  • IP address and device information

Personal data is used exclusively for providing services, processing orders, and analyzing user experience. The Organizer will not share personal data with third parties except in cases required by law.